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COVID-19 Policies

We are pleased to be able to provide both in person and telehealth (by phone or video) appointments at the discretion of our pediatricians.

COVID-19 Policies (updated September 2023)

  • At this time, our waiting room is OPEN and masks are optional.

  • If you feel more comfortable, you may wait in your vehicle prior to your appointment - just check-in first with our office staff. A staff member will then let you know when the pediatrician is ready for your appointment.

  • The number of people in the appointment is at your discretion - other caregivers can join in by phone if required.

  • There is a ZERO TOLERANCE policy for harassment of our staff. If you have questions or concerns about any of the above policies, please discuss with your pediatrician.

Virtual Appointments

To prepare for your telehealth appointment please visit our Your Virtual Appointment page.

In-person Appointments

At this time, masks are OPTIONAL for all guardians and patients, however we would encourage you to kindly consider wearing a mask if you are recovering from a cold. This is subject to change depending on current Public Health Orders.

Please reschedule if: 

  • You or your child are unwell (e.g. cough, fever, sore throat, diarrhea).

  • You or your child have had close contact with anyone with a probable or confirmed case of COVID-19 within the past 10 days


We are happy to reschedule or switch to a virtual appointment if appropriate! 

Unsure if you should attend in person or reschedule? Please use the B.C. COVID-19 self assessment tool or contact us at the office.

Questions about COVID-19?


You can check out, call 1-888-COVID19 (1-888-268-4319), or text 604-630-0300.

You can also find an abundance of trusted COVID-19 resources provided by the Canadian Pediatric Society.

Learn more about what to expect during your visit.

Image by Dave Chambers
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