COVID-19 Policies

We are pleased to be able to provide both in person and telehealth (by phone or video) appointments.

COVID-19 Policies (updated March 2022)

  • Our waiting room is now OPEN! At this time, public health orders STILL REQUIRE MASKS to be worn in health care settings.

  • If you feel more comfortable, you may wait in your vehicle prior to your appointment - just check-in first with our office staff. A staff member will then let you know when the pediatrician is ready for your appointment.

  • We kindly ask that you bring as few people as possible in the appointment - other caregivers can join in by phone if required.

  • No food or drinks may be brought into the clinic.

  • Please stay 2 metres (6 feet) apart from our reception staff.

  • There is a ZERO TOLERANCE policy for harassment of our staff. If you have questions or concerns about any of the above policies, please discuss with your pediatrician.

Virtual Appointments

To prepare for your telehealth appointment please visit our Your Virtual Appointment page.

In-person Appointments

All guardians and patients (INCLUDING FULLY VACCINATED) are expected to wear a mask as mandated by the current provincial public health order. If this is not feasible for you or your child, please contact our office to discuss. 

Please reschedule if: 

  • You or your child are unwell (e.g. cough, fever, sore throat, diarrhea).

  • You or your child have had close contact with anyone with a probable or confirmed case of COVID-19 within the past 14 days.

  • You have traveled outside of Canada within that past 14 days or have had close contact with someone who has traveled outside of Canada within the past 14 days.

 

We are happy to reschedule or switch to a virtual appointment if appropriate! 

Unsure if you should attend in person or reschedule? Please use the B.C. COVID-19 self assessment tool or contact us at the office.

Questions about COVID-19?

 

You can check out www.bccdc.ca, call 1-888-COVID19 (1-888-268-4319), or text 604-630-0300.

You can also find an abundance of trusted COVID-19 resources provided by the Canadian Pediatric Society.

Learn more about what to expect during your visit.

Image by Dave Chambers