COVID-19 Policies

In our efforts to contain the spread of COVID-19 and keep our communities safe, we are currently booking most appointments by telehealth - this means by phone or video, rather than in person.

Virtual Appointments

To prepare for your telehealth appointment please visit our Your Virtual Appointment page.

In-person Appointments

All guardians and patients are expected to wear a mask as mandated by the current provincial public health order. If this is not feasible for you or your child, please contact our office to discuss. 

Please reschedule if: 

  • You or your child are unwell (e.g. cough, fever, sore throat, diarrhea).

  • You or your child have had close contact with anyone with a probable or confirmed case of COVID-19 within the past 14 days.

  • You have traveled outside of Canada within that past 14 days or have had close contact with someone who has traveled outside of Canada within the past 14 days.


We are happy to reschedule or switch to a virtual appointment if appropriate! 

Unsure if you should attend in person or reschedule? Please use the B.C. COVID-19 self assessment tool or contact us at the office.

Additional COVID-19 Policies

  • One accompanying adult only (no siblings, grandparents, etc.)

  • Arrive five to 10 minutes prior to your appointment and please wait in your car. Call our office to let us know you are here, and when your physician is ready we will let you in. 

  • For toddlers and younger children, please keep your child contained in a stroller or on your lap during your visit. Please advise older children the importance of avoiding unnecessary touching of surfaces.

  • No food or drinks may be brought into the clinic.

  • Leave any relevant paperwork in the available dropbox by our patient entrance.

  • Please stay 2 metres (6 feet) apart from our reception staff.


Patients are scheduled to avoid overlap and we implement a rigorous cleaning protocol between patients for your reassurance and safety.

Questions about COVID-19?


You can check out, call 1-888-COVID19 (1-888-268-4319), or text 604-630-0300.

You can also find an abundance of trusted COVID-19 resources provided by the Canadian Pediatric Society.

Learn more about what to expect during your visit.

Image by Dave Chambers